Terms and Conditions

1.1Clausebook provides legal document templates, guided set-ups and plain-English explanations (“the Service”). The Service is run by Clausebook ApS (Danish company number (CVR): to be confirmed before launch), postal address to be confirmed before launch, Copenhagen, Denmark, registered in the Danish Central Business Register. You can reach us at help@clausebook.dk.

1.2Clausebook is not a law firm and is not authorised or regulated by the Solicitors Regulation Authority. The Service provides documents and information, not legal advice, and buying or using a document does not make us your solicitor.

1.3For unusual, high-value or disputed situations we recommend talking to a solicitor — and our documents say so where we think you should.

1.4Our documents are written for the law of England and Wales; the tenancy agreement is for homes in England only. They are not suitable for use in Scotland or Northern Ireland, and the tenancy agreement is not suitable for Wales, where homes are let on occupation contracts under the Renting Homes (Wales) Act 2016.

1.5Our power of attorney product is not a lasting power of attorney. A lasting power of attorney exists only on the forms the law prescribes, signed and then registered by the Office of the Public Guardian (Mental Capacity Act 2005, s. 9). Our document prepares your decisions, preferences and instructions for those official forms, which you complete and sign yourself.

2.1When you buy a document, you receive a permanent, personal licence to use, edit and complete it for your own matters, private or business.

2.2You may reuse a template you have bought for your own future matters without paying again. You may not resell, redistribute or publish the template text itself.

2.3Documents you complete with your own information are entirely yours. We claim no rights in your finished documents.

3.1Prices are in pounds sterling and include VAT at 20%. A pass costs £1 and gives 48 hours of access to every document, with unlimited edits. Unless you cancel before the 48 hours are up, the access continues automatically as a subscription at £17 every 4 weeks (about £18.47 a month), charged in advance. There is no minimum term: you can cancel online at any time, and the cancellation takes effect at the end of the period you have paid for.

3.2You are responsible for giving a working email address — documents and receipts are delivered there.

3.3How the contract is made: you answer the questions while the document is drafted beside them, and you can go back and correct any answer before you pay. At the payment step the terms of the pass stand directly under the button “Pay £1 now”, and they say that pressing it asks us to start straight away; then you press it. The contract is made when the payment goes through, and it is made in English. We keep a record of your order — your answers, the time and the words under the button you pressed — and your order page and confirmation email give you access to it. You can print or save these terms from this page.

3.4To cancel the subscription, use the cancellation page linked at the foot of every page and from your order page, with the order number and the email on your receipt. We confirm by email straight away. Your pass runs to its end, and nothing is charged after it.

3.5Two parts of the subscription are not in place yet: the automatic payment after 48 hours, and the pass on other devices. Until they are, no subscription payment is taken, and your pass works in the browser you bought it in. We will email you at least 30 days before the first subscription payment is ever taken, and you can cancel before then without paying anything more.

4.1We review the templates whenever the relevant legislation changes, and update them accordingly.

4.2Updated versions of documents you have bought are available to you at no extra cost.

4.3We tell you by email when a change in the law materially affects a document you have bought.

5.1We supply the documents and the Service with reasonable care and skill. Under the Consumer Rights Act 2015 your documents must be of satisfactory quality, fit for any purpose you told us about and as described, and what we tell you about the Service before you buy is part of the contract (ss. 34–37, 49–50). If something is wrong, you can ask us to correct the document or to provide the service again; if that is impossible, or we do not do it within a reasonable time, you are entitled to a price reduction, which can be the full price (ss. 42–44, 54–56).

5.2Nothing in these terms excludes or limits a liability that the law does not allow us to exclude or limit — including our liability under the Consumer Rights Act 2015 for digital content and services (ss. 47 and 57) and for death or personal injury caused by negligence (s. 65).

6.1We may change these terms, or the price of the subscription, for a valid reason — a change in the law, in our costs or in the Service. We tell you by email at least 30 days before a change takes effect, with a summary of what changes. If you do not agree, you can cancel the subscription before then, and nothing more is charged.

6.2These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you keep the protection of the mandatory rules of the law where you live. Wherever in the United Kingdom you live, you can bring proceedings in the courts where you live, and we can bring proceedings against you only in the courts of the part of the United Kingdom where you live.

6.3If something goes wrong, write to help@clausebook.dk first — a human answers within one working day. We are not a member of any alternative dispute resolution (ADR) scheme, so none is available for a dispute with us, and we say so when we answer a complaint. Free advice is available from Citizens Advice in England and Wales, Advice Direct Scotland and Consumerline in Northern Ireland, and — because we are based in an EU country — from the UK International Consumer Centre; GOV.UK lists them on its “Consumer rights” page.